June 21, 2021


Comfortable residential structure

Roanoke nursing household staying investigated for attainable neglect immediately after two police studies have been filed, resident had two toes amputated

ROANOKE, Va. – Allegations of neglect have arisen in a Roanoke nursing residence after people have been not able to see their loved ones in man or woman for months throughout the coronavirus pandemic.

Two situations are now component of an ongoing law enforcement investigation, 1 of which led to a criticism submitted with a state agency.

Julie Parsons expended her final working day with her 96-12 months-old grandmother back again in November.

“I was constantly there with my Nannie. I was her major advocate. We were being jointly all the time,” mentioned Parsons.

She claimed Helen Norfleet, who experienced from many conditions, moved into Raleigh Courtroom Wellness and Rehab Middle in 2018.

Though her grandmother was there, she would pay a visit to her several situations a 7 days on the other hand, that all altered when the coronavirus pandemic strike.

“March 13th was the last working day I was there in the facility,” claimed Parsons.

Even though no in-individual site visitors have been authorized, Parsons stayed in touch with video clip calls and reported that anything was fine for a although.


“But then we commenced noticing a drop. I recognized her cleanliness was not nicely. Her hair would just be so greasy it would glimpse soaked,” explained Parsons.

Parsons claims her grandmother had hair that was so greasy it appeared damp. (Courtesy: Julie Parsons)

In September, Parsons stated she acquired a simply call that her grandmother examined beneficial for COVID-19 and the upcoming working day she was told she experienced fallen out of bed.

“I questioned, ‘how did that take place?’ She has bumper pads on her bed I was informed that the bumper pads were being not on her mattress that morning and she fell out of the bed and busted her face, and it broke her eyeglasses,” explained Parsons.

Then came Oct.

“I was notified that Nannie experienced two wounds on her toes on her left foot and they were being heading to be viewing individuals and getting care of individuals,” explained Parsons.

Parsons and Norfleet celebrate in October (Courtesy: Julie Parsons)

Parsons mentioned when they celebrated her grandmother’s birthday at a window check out, her experience was however bruised from the slide in September and her foot was wrapped.

Weeks later on, Parsons mentioned she gained a further connect with.

Parsons says her grandmother’s hair was set up with scotch tape. (Courtesy: Julie Parsons)

Her grandmother’s foot was acquiring even worse and Parsons made the decision she desired her taken to the medical center, exactly where she ultimately wanted two toes amputated. She met her grandmother there, in which she took a image demonstrating Norfleet’s hair put up with scotch tape having said that, that was not the worst of it.


“She was bruised all across her chest. She was bruised on her shoulder. She was bruised on her legs. She had a bed sore on her bottom,” said Parsons. “When they took the bandage off, the bone was uncovered on her 2nd toe, you could see the bone sticking out.” Parsons reported that right after the amputations, the loved ones built the decision to go her to one more facility.

Parsons took these images at the healthcare facility (Courtesy: Julie Parsons)

But in November, her Nannie went back again to the medical center, was place on hospice and died a single day afterwards on Nov. 20, 2020.

10 Information pulled look for warrants and discovered two cases getting investigated for two distinctive gals who have lived at Raleigh Courtroom Wellbeing and Rehab Centre.

The first look for warrant confirmed investigators seeking Norfleet’s professional medical records for the time she was at Raleigh Courtroom as they appeared into probable neglect versus the 96-yr-previous.

According to the warrant, in October, a report was submitted with grownup protective services and Roanoke Police stating, “the degree of care lowered drastically once the facility stopped allowing for visitors… it was established that Norfleet had an an infection on her toes that required amputation”.


[See the entire Roanoke City Police search warrant here.]

Our investigation also located a December report from the Virginia Section of Health’s Office of Licensure and Certification, that detailed the pursuing:

  • The excellent of care need was not achieved by Raleigh Court docket Well being and Rehab Middle

  • “Facility employees failed to deliver evaluation and treatment” of a wound “as evidenced by failure to deal with and evaluate a non-stress skin wound as it progressed to a full thickness wound for 1 of 3 citizens in the study sample (Resident #1).”

  • Worry that her foot was not assessed by a health practitioner for additional than two months and that “the time hole amongst the initially medical professional assessment documenting the foot wounds on 8/11/20 and the upcoming medical professional evaluation on 10/21/20 (exacerbated by the failure of the doctor to assess wounds on 10/7/20) contributed to the resident becoming transferred to a better level of care and a delay in treatment.”

  • The “failure to on a regular basis document” the condition of the wounds “made it not possible to figure out when the wounds formed and the resident’s situation deteriorated”.

  • The point out surveyor was “unable to determine who purchased the wound physician consultation, when it was purchased, or what the resident’s issue was at the time.”

  • The condition surveyor concluded that these “failures constituted neglect of the resident that resulted in hurt to the resident”.

Raleigh Court said in portion in its Plan of Correction, filed final month, that its plan is “not an admission to and do not constitute an agreement with the alleged deficiencies nor the described discussions and other info cited in guidance of the alleged deficiencies.”

Additionally, Raleigh Court said in its strategy that present citizens have been reviewed for “skin impairments and to make certain assessment and therapy is accurate”.

The program also states that nurses were being educated and “nursing leadership will evaluation present inhabitants with skin impairments weekly for 8 weeks”.


[See the entire Statement of Deficiencies and Corrective Action Plan here.]

VDH stated that the citation will have to have an unannounced re-visit.

“My Nannie went peacefully but I believe about the absolute neglect and the horror that my Nannie must have went by way of. My Nannie went from ‘When are you coming over in this article?’ to ‘I want you to come about here’.”

Our investigation observed four other studies for Raleigh Court shown on the VDH web page likely again to 2016 that have been investigated and the facility had to give a prepare of correction.

This 10 News investigation also uncovered a different look for warrant asking for medical documents of a further woman in her 90s who lived at the facility.


It suggests that on Nov. 29, 2020, a month just after Norfleet’s ailment was claimed to Roanoke Town Law enforcement and Grownup Protecting Expert services, a scenario involving an additional unique was noted.

The research warrant suggests “staff attained an Emergency Custody Get. Team recommended she may perhaps have a UTI and that was most most likely the lead to of her problems. Personnel then contradicted on their own to Officers and mentioned (resident’s name) was not suicidal or homicidal.”

The research warrant goes on to say when she was brought to the clinic “she experienced a big volume of dried fecal make any difference in her diaper”… and on her body but “had on a clean diaper”. The warrant states she was “raw and red”… “due to the huge quantity of fecal make any difference.”

10 News contacted the Commonwealth’s Lawyer about both instances to see if fees have been filed. We’re informed both equally cases are getting reviewed and a lot more men and women need to be interviewed.

We asked for an job interview with Raleigh Court, but they declined and sent us these statements from Administrator Prospect Craft:


“As a leading supplier of proficient nursing and rehabilitation expert services, we are held to rigid expectations and we just take our part as health care provider incredibly seriously. Though a family member and a clinician’s viewpoint will typically range in regards to a beloved one’s health and fitness condition, we are sad to say precluded from commenting thanks to privateness legislation. We continue to be fully commited to our sufferers and take wonderful pleasure to serve as a dependable caregiver.

We are entirely staffed with all ranges of clinicians in the center and keep on to have fantastic relationships with our attending and consulting medical professionals. We believe it is important to thank, and aid, these who move up day-just after-day to present expert aid to patients that want it – generally as they navigate particularly advanced healthcare scenarios.

Final calendar year Raleigh Court docket participated in six regulatory surveys. As a result, we are incredibly happy to have acquired the coveted CMS 5-star rating which recognizes us as a single of the very best competent nursing services in the nation. This recognition celebrates the highest concentrations of treatment supply in our business and is a testament to the passionate and superior-top quality clinicians we have serving our sufferers every single working day. By this pandemic and past, we are exceptionally grateful for their contributions.”


“In addition to our previous statement, whilst point out and federal guidelines do not allow us to comment on the treatment or situations bordering any person affected individual, we can affirm that we operate in a greatly controlled field that has mandatory reporting requirements and other intentional steps to make certain that susceptible clients are completely protected. We strongly feel in the worth of these procedures and treatments and stand proudly on our long monitor history of giving superb care.”

But Parsons stated she’s not finished fighting.

“I truly believe that that if households had been permitted to nevertheless go into services and go to their loved kinds and kind of be that checks and balances none of this would have transpired. I truly honestly feel that,” claimed Parsons. “My prayer is that not a single far more man or woman endures what my nannie endured.”

The Roanoke Metropolis Commonwealth’s Legal professional, Don Caldwell, advised 10 News it can choose up to 90 days to entire the investigation and he expects it will just take at minimum another month.


10 Information will keep on to follow this carefully.

If you want to choose a glimpse at experiences regarding this facility or any other you can search up experiences on the VDH web-site right here.

This is part of an in-depth 10 Information investigation. Jenna Zibton is performing for you, investigating distinctive angles of what COVID-19 suggests for households with liked ones in nursing homes. Speak to Jenna if you have questions at [email protected] or on Facebook.

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